Problem - GX not detected by Windows

tom_tvotw · Post by **tom_tvotw** » Fri May 30, 2008 2:17 pm

I've tried this on two PC's one running Windows XP SP3 (32 bit) and one running Vista Home Premium SP1 (32 bit) - the Vista machine is where I want the LCD, the XP one was only tried after a total failure to install the drivers on the Vista machine.

When I connect my brand new GX (purchased from KustomPC's here in the UK) the LCD panel lights up with the GX logo - but that's all. Windows doesn't detect the new hardware, and it doesn't appear in Device Manager as either an "Unknown Device" or a Matrix Orbital display.

I tried installing the Driver Core 58 package after connecting, but this did not cause the device to appear on either machine. During the installation I saw the message "The device is not plugged in. Cannot update the driver"

The LCD Defaults configuration utility failed to detect the display.

What should I try next to troubleshoot this problem?

Clark · Post by **Clark** » Mon Jun 02, 2008 9:23 am

Hi Tom,

Thanks for your question, sorry to hear you've been having some trouble getting that new GX installed. Unfortunately, this is not a known issue, and it sounds like you have done just about everything we would recommend to troubleshoot the problem. As a result, I'll have to get you to return that unit so we can have a look at it, and make repairs if needed. Please send me a PM with an email address that I can send some information to regarding an RMA for the repair of this unit.

Thanks,
Troy