I did try that. I wanted to make sure I have it right. I also tried it on another computer. I also tried using a regular USB cable on two different computers.

That is the cable I bought from Frozen CPU.

I sent it back. I do have a question though. How do you hook it up with a motherboard with a 9 pin internal header? I didn't want to try this before I asked you guys. Also, how do you know which side is the top with the connector that goes into the motherboard.

Here is a pic of my header

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I see questions and answers posted from your staff in past posts not in normal operation hours. Only one can take that as there are people on this forum that want to help.

Anyway, Thank You for replying.

I have tired a external USB as well on two different computers.

Really? Is the best support you can give? I should have researched this product before purchased. Seems like there are a lot of unhappier buyers. I remember 4-5 years ago this was the thing to have.. I guess like with everything, time changes things. I won't be recommending this piece of junk to ...

I have hooked my unit up using my USB headers on the motherboard and using the USB connectors on the back of the motherboard. I know my USB ports are good. Any ideas? Do I need to turn it on? is there external power I need to hook up to it? What do I need to do?

Thanks