Unfortunatly this is not covered under our warranty policy. It also can not be repaired. This is because the traces might actually be ruined as well as the chip. I can offer you a 20% discount on your next purchase if you wish to do so. E-mail me (alintott@matrixorbital.com) and we can discuss the p...

We have tried to send units as samples before and have run into trouble with customs. I know with American customs every invoice needs a dollar value, even if it is a RMA. Due to our company generating more business every year ( Thanks to many of you) we are being looked at by customs even more. It ...

Here goes nothing. 1st timer. If you haven't heard back from our distributor and need the item quickly I would suggest you order from us. I will, however e-mail them myself and find out what is happening.