Matrix Orbital Corp

I recieved my LK202-25 yesterday, I must say... IT LOOKS GOOD. However after about 2 hours of messing round with drivers I finally unplugged all other USB devices and got the lovely boot up screen.. WOOHOO it worked. LCDC found it and I had some good fun with all the plugins.

I decided to leave it running overnight to see how it coped with being left on.. I woke up to find it still running smoothly. It was time to sort out how I was going to mount this thing in my car. After a lot of messing round with the mounting kit.. all was good. I hadn't fixed the LCD display in, but initial fitting checks seemed to imply that it would all fit nicely.

So I bring the LCD back into the house and sit it back on my desk. I plug the LCD into my desktop pc again and I see smoke. This thing is only being powered off the USB bus, nothing else. It didn't come in contact with anything metallic whilst in the car. It was handled carefully, always at the edges. And now when I plug it in all I get is the top line looking like its fully on and the bottom line looks totally off, what have I done!?!?!

Any help would be appreciated.

Mike

Hello...

What exact part number do you have??

Oops my bad.

Its an LK202-24-USB
rev 1.4

a sticker on the chip says V2.1

serial is - 1022-04M06 (if thats the clear plastic sticker)

Miles is out of the office until next monday (June 28th). If you can hold off until then, contact myero@matrixorbital.ca for repair/RMA options, he'll get back to you on monday.

It gets a little complicated at that point. I am in the United Kingdom, so shipping is a bitch.



Mike

Unfortunately I'm not sure what else we can do. Is there any visible damage to the back? If so mabey post a picture.

There is nothing obvious, but one of the little black components near the USB header doesn't look quite right.. it looks like there is a miniscule chunk missing from it and its exposing a white substance underneath. I'll try and dig out a high-res camera tomorrow and get a picture of it.

Mike