Your service has been excellent let me firstly say. Good responses to email and fast shipping of the product.
However, I have been researching the spec of all of your products and as with many people buying such Visual Displays, the dimensions specififed on the site are so vital.
I would suggest that you provide better information as regards this. I wanted to buy a base unit where by the front display area sits inside and partly through a "hole" in my shuttle case. It was important to know the dimensions of which I looked over and checked over and over. You use very "loose" terms for what is meant by the "module size" and "display area" etc. Some of the dimensions I personally wouldnt even agree with.
My problem is that I have just payed to import one to myself in the UK, and it now is useless as wont fit how I want it to. This is because you call the "display size" the area where by you actually have text showing EXACTLY. I read this to mean the entire display area including the perspex it is encased in. i.e. below picture i took that to mean the entire black area off of the circuit board.
Also, mine looks NOTHING like the above display, in that the circuit board has parts in different places on the front and most importantly, the display is portrayed in that picture as being really black like the plexi displays, where by you cant really see inside them and all you would see is the text displayed. This is not the case, it looks from the front, just like the below mx5 series; is this because in the picture on the website you used a filter on it? If so you should say "photo'd with XXX filter".
I just feel you need to be more clear with what you are selling as this is how customers become dissapointed. For example, you don't CLEARLY specify that your bare base prodcuts DO NOT come with a copy of LCDC. There is no reason why you would in any way lose any more customers by just pointing out little things like this.
EDIT > Forgot to add, just one other thing. My display has a bizarre looking kind of burnt patch in the bottom left corner of the front display, like when an LCD/VFD screen has been pushed hard by a finger and it all goes a funny colour. Its only a mm or two from obstructing the bottom left character. Is this normal?
Kind regards
