Hi Ray,
First of all I am sorry I called the GX a piece of crap, it works great, the software sucks.
I would like to respond to your post though.
Ray wrote:1) You have two other posts on these forums
post 1.
Post 2 which i answered we had no ETA on the addons. We have done minor updates to lcdstudio for the lockup issue, we have units running our own servers for months/years now. Unless someone contacts us to tell us they still have a problem we're not going to look at it.
The first post was two days after I got my GX and it simply said how much I liked it. Then I asked about the buss bay add-ons, your answer:
Ray wrote:Other then its coming I can't give any ETA on it.
That was Nov. 2008
My second post was Sept. 2009. I asked in that post about the software locking up,
ContraptionMaker wrote:
As far as the LCD itself goes...it's FANTASTIC. The hardware is only and good as the software that supports it and this LCD Studio is, well....not so hot. Designing screens is easy and I like the fact it will display ani. gifs. The problem is it locks up for no apparent reason. It might run 5 days or 5 min. If I close LCD Studio from the program itself, it continues to run in the back ground. I have to use task manager to close it. I think it's a shame that you have such a great product yet the software is only a beta version and no updates for over a year. When will there be a full version release?
One more question, what about all the hardware add ons, you know, for all the extra plugs in the back?
I NEVER got an answer to these two questions. Oh sorry you did answer the last one. "No ETA", same answer I got almost two years ago. If there are updates to the software where are they? The software pack is the same one I got two years ago and it still does not work.
Ray wrote:2) 64 bit has been supported from the start, win7 support is still a bit of hit and miss but we are usually able to help out any customer to get it running.
OK I was wrong about the 64 bit support but Win7 has been out long enough now there should be full support by now.
Ray wrote:3) I have been allocated a timeslot to work on the GX software in the near future (coming weeks/months), if you have any bugs you want us to look at mail 'm over to
support@matrixorbital.ca and we'll add 'm to our list and get that fixed up for you.
We do our best to offer quality support, but our physic powers are not that good we canon telephaticly sense you are having issues, if you have issues by all means contact us!!
I know u have a lot on your plate but its been two years and I have yet to see any of the things that you have promised, just "No ETA". So is that the answer I get if I mail in a bug..."Ya we'll fix that, sometime in the coming weeks/months, no ETA though."
I didn't expect telepathy...I described a problem and never got an answer.
That really makes me glad I spent $114 on this.
Sorry if I sound a little disgruntled but it is kind of a paper weight right now.
Hope something happens soon (coming days/weeks maybe?) because when it works I love it.
Thanks for your time,
ContraptionMaker