Hello support,
I have a problem with eGTT38A.
When the power is turned on, the display flickers for a moment before transitioning to the first screen.
Please refer to the video.
Please let me know if there is a way to reduce flicker.
If this is a problem that can be improved by firmware, I would be grateful if you could modify it.
I use below.
Device: eGTT38A-TPR-BLH-B0-H1-CI-VPT
Firmware: R2.13.0.10563
GTT Designer: v1.14.0.10636
Thank you.
Display flickers when the power is turned on
Moderator: Mods
Re: Display flickers when the power is turned on
Hello Keshikan,
Thank you for contacting Matrix Orbital technical support.
I wonder how you have made your autoexec file?
If you kindly please email me at support@matrixorbital.ca so I can get your email address. I will send you the original autoexec file and see if the flicker persists.
Best Regards,
Raquel
Thank you for contacting Matrix Orbital technical support.
I wonder how you have made your autoexec file?
If you kindly please email me at support@matrixorbital.ca so I can get your email address. I will send you the original autoexec file and see if the flicker persists.
Best Regards,
Raquel
Raquel Malinis
Design and Development
Matrix Orbital
Design and Development
Matrix Orbital
Re: Display flickers when the power is turned on
This issue has been resolved by custom firmware that introduced a delay to the boot of the display. Please contact us if you require this firmware.
Henry J.
President
Matrix Orbital
President
Matrix Orbital
Re: Display flickers when the power is turned on
Hello Matrix Orbital team,
Thank you for your kind support!
This problem was solved at the expense of a little start-up time.
Many thanks,
Keshikan
Thank you for your kind support!
This problem was solved at the expense of a little start-up time.
Many thanks,
Keshikan
Re: Display flickers when the power is turned on
I'm glad we were able to resolve the issue.
Henry J.
President
Matrix Orbital
President
Matrix Orbital