Won't recognize MX2

Exitus · Post by **Exitus** » Thu Sep 22, 2005 12:46 pm

I've had an MX2 for a while now, and I just built a new computer, planning on putting the screen into it. Anyways, I got all the latest drivers installed (v 1.4) and just installed the newest version of LCDC, and under the device manager it says that the MX2 is in COM4, along with another entry in the USB tree. When I run LCDC's auto detect it scans COM1, COM3 (which it says is in use) and COM4, then continues on to say that "No screen can be found".

Any ideas?

I already tried about 10 times to reinstall the drivers and all that lovely stuff, but it had no effect, it still wont detect no matter what I do.

Tom · Post by **Tom** » Thu Sep 22, 2005 2:05 pm

Hi Exitus,

Have you also tried removing the registry entries? The location of the entries can be found at http://www.matrixorbital.ca/drivers/erros

Exitus · Post by **Exitus** » Thu Sep 22, 2005 2:05 pm

This is what my device manager looks like, everything appears to be working fine. (See attachment) I also tried to use Uproject's Auto Detect Feature, and got an error message. (See attachment of screenshot for this one as well)

Exitus · Post by **Exitus** » Thu Sep 22, 2005 2:06 pm

Hi Tom,

Yeah, I also removed the registries as well, but still nothing. It sits at default startup screen and wont be detected.

Tom · Post by **Tom** » Thu Sep 22, 2005 2:09 pm

There may be another driver that is conflicting with the port. Can you try removing the other usb drivers, then reinstalling the MX2's drivers?

Exitus · Post by **Exitus** » Thu Sep 22, 2005 2:19 pm

You mean removing the three drivers underneath the MO MX2 Driver?

--One of those drivers is for my keyboard, so it'll have to stay. I'm not sure what the other drivers are for.

Tom · Post by **Tom** » Thu Sep 22, 2005 2:35 pm

Actually, I didn't spot that earlier, but the raid controller maybe causing a conflict with the usb driver. Try resolving that issue first.

Exitus · Post by **Exitus** » Thu Sep 22, 2005 2:44 pm

Ok, I just right clicked on the RAID and clicked Unistall and its gone now, but that didnt seem to make any difference.

Tom · Post by **Tom** » Thu Sep 22, 2005 2:56 pm

Did you restart the computer after you uninstalled the raid?

Exitus · Post by **Exitus** » Thu Sep 22, 2005 3:04 pm

Yes, and now it asks me to install a RAID driver, I tried getting the MX2 to connect before I did anything with the driver prompt, but LCDC still cant find it.

Tom · Post by **Tom** » Thu Sep 22, 2005 3:09 pm

Can you try to get the raid controller working first to elimate other factors that are causing the conflict on the com port? Also, you can try installing the display into another pc to eliminate if it is the pc or display.

Exitus · Post by **Exitus** » Thu Sep 22, 2005 3:12 pm

I'm working on the RAID controller right now, and the screen used to work on my old PC (which is not together anymore) but I haven't had it working since I put it in my new computer.

--Ok the RAID controller is now working. Screen still won't connect.

Tom · Post by **Tom** » Thu Sep 22, 2005 3:21 pm

Do you get the same error by just connecting straight to com4 instead of using autodetect?

Exitus · Post by **Exitus** » Thu Sep 22, 2005 3:35 pm

WOOT! Finally got it working.

Heres what I did:

After I fixed the RAID driver I reinstalled EVERYTHING (Drivers, LCDC, Deleted files in Registry) then plugged the screen in when my computer was restarted and on the desktop. It detected the screen, I pointed it towards the new drivers (v1.4) and installed those, ran LCDC and it worked.

Thanks alot, I'm impressed by the speed and helpfullness of the tech support

I rate you guys A++

Tom · Post by **Tom** » Thu Sep 22, 2005 3:51 pm

I'm glad you got it working.

Thanks for the kind words. Our great support is through of care for our customers.

If you have anymore questions or concerns, please feel free to post them.

Best Regards,

Won't recognize MX2

Won't recognize MX2

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