I recently bought an LCD unit, the LK204-24-USB and was very chuffed with it! Then after a couple of week or so, I had to send this mail below when things all went a bit pear shaped....
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Miles,
I'm sorry to have to report I shall be needing a replacement unit. I have been using the LCD just fine the last few days, playing around with my demo of LCDC. I was just testing out the FRAPS plugin, loading up a game. The display was on and working, (powered by the usb cable solely) and as my game loaded the LCD faded out to black sharply. I quit the game and found windows had found a new usb device, unrecognized. I clicked finish, and it did the same thing, found a new unrecognized device. A third time as well... now I appreciate this does sound like buggy windows... but I then went about spending the afternoon making sure it wasn’t a windows related problem. I uninstalled MO drivers through add&remove programs, All other USB devices, the USB itself.. restarted and installed everything back on with restarts after each one, with v1.1 drivers. No luck, the screen was completely dead, didn’t even show your logo as windows was loading which it did the moment I first plugged in the USB before I first put any drivers on. So I'm pretty sure its faulty at this point, but I thought I'd try to power the unit via unmodified floppy cable just to see if that has any luck.. I unplugged the usb cable connected to the back of the LCD and connected the floppy power cable. Now I knew there was no chance of comms with the LCD, but I was looking just to see if there was any life on windows boot-up. As soon as the computer power was switched on, BANG! One of the resistors or other such components fried.
Very sure its broken now... I am quite disappointed that it’s gone wrong really, but I understand with electrical devices this happens sometimes. Please let me know what exactly I should put in the package to return to you, and let me know as to what arrangements are made for collection. Or will you just send a replacement unit to me? Also, I ordered the two slot mounting bracket with this screen, which I never actually needed, would it be possible to return this to you for a refund if I do have to return the LCD?
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Well, after a few emails back and forth asking questions, sending pics of the fried components, which turned out to be a capacitor, I sent the unit back off to MO. I was surprised when i didnt have to pay for this shipping, alot of companies say you got to send it back to claim a warranty, take hard drive RMA's for example. So the unit was looked at, repaired and sent back to me in the UK in about 7-10 days! Great service, at no cost to the customer! You simply cannot get any better customer service, well done M.O!
