Cannot get my MX2 to work :(

scoobie dave · Post by **scoobie dave** » Thu Oct 07, 2004 1:48 pm

Just installed my MX2, but I cant get it to work. I have definately got the drivers installed, but when I use LCDC and run the auto setup I get a message saying that 'com4 port is in use, unable to access'
How can I get this to work? Does antivirus software stop it from working or anything? Im using SP2 also with all the latest updates.
I have a install of XP on my other hard drive with just SP1 on it and nothing else, and I installed the drivers etc on and it works fine, LCDC detects the screen no problems.
What can be the problem?

Please help!

scoobie dave · Post by **scoobie dave** » Thu Oct 07, 2004 3:06 pm

Can someone please help me!

Tom · Post by **Tom** » Thu Oct 07, 2004 3:37 pm

Can you try uninstalling and installing all your matrixorbital drivers from windows and from the registry. The link on how to uninstall the drivers from the registry is below. There isn't a problem with sp2 because I use that with my mx2 at home, and it works fine. Give this a try first and let me know how it turns out.

Best Regards,

dazultra@hotmail.com · Mon Nov 01, 2004 9:43 am

hello, i am having the same problem

ive uninstalled drivers, deleted registry keys, reinstalled drivers, uninstalled/reinstalled LCDC but still i when i click auto detect i get amessage saying COM4 is in use and no display has been detected ...

Daz.

Tom · Post by **Tom** » Mon Nov 01, 2004 9:57 am

Does the com port show up in your device manager?

dazultra@hotmail.com · Mon Nov 01, 2004 10:05 am

it does yes, everything appears to be installed and working fine in the device manager, but lcdc doesn't seem to like it

Tom · Post by **Tom** » Mon Nov 01, 2004 10:06 am

Do you have any other program accessing the com port at the same time?

dazultra@hotmail.com · Mon Nov 01, 2004 10:13 am

I dont think there is anything using that port, but LCDC thinks there is

Tom · Post by **Tom** » Mon Nov 01, 2004 10:27 am

Did you try manually setting the com port instead of using the autodetect?

dazultra@hotmail.com · Mon Nov 01, 2004 10:38 am

yeah, i changed the number of the com port in the device manager aswell to see if that would help, but i get the same message:

Attempting to connect to COM4
Failed to connect to COM4

Tom · Post by **Tom** » Mon Nov 01, 2004 10:44 am

What is the driver listed as in your device manager in the Universal Serial Bus Controllers?

dazultra@hotmail.com · Mon Nov 01, 2004 11:59 am

Matrix Orbital MX2/MX3 USB Driver
Date: 01/02/2002
Version: 1.0.2101.0

Tom · Post by **Tom** » Mon Nov 01, 2004 12:24 pm

Did you try testing the display with another software program? Try using uproject, it should be in the ecd that came with your display. If you cannot find uproject, email me at support@matrixorbital.com, and I will send you a copy of uproject. I want to determine if the problem is LCDC.